Leave of Absence

3 Easy Steps

There are times when you find that circumstances beyond your control may cause you to take a necessary leave of absence from your current position. These reasons may be due to your health, as well as that of a family member or you may have a planned hospital stay (for a full list of eligible reasons please scroll to the bottom of this page). If you plan to be out of work for 3 consecutive days or more please follow the action plan below to determine your eligibility for FML (Family Medical Leave) or STD (Short-Term Disability):

Step 1.

Call Cigna as soon as you know you’ll be absent for any of these reasons:

STD – If you plan to be absent from work for more than three days in a row due to your own disability.

FML – If you or a family member (see FMLA Leave on the right of this page) have a serious health condition that means you can’t do your job and you plan to be absent from work for:

  • More than three days in a row.
  • Hours or days not necessarily in a row (intermittent).
  • A hospitalization for any amount or time.
Step 2.

Call Cigna at 1-888-842-4462 or (Español) 1-866-562-8421 anytime between 8:00 am – 8:00 pm EST, or visit the website 24/7 at www.mycigna.com. Absences potentially covered by STD or FMLA can be reported online or by contacting a Cigna Representative.

1-888-842-4462 or visit www.mycigna. com

  • Select the ‘Review my Coverage’ tab from the header
  • Then select the ‘Disability/Leave of Absence’ from the drop-down
  • Click on ‘submit a request for a disability or leave of absence
Step 3.
  1. Your name, address, phone number, birth date, date of hire, social security number and your employer’s name.
  2. Date of your claim and when you plan to return to work. If you’re pregnant, give your expected delivery date.
  3. Name, address and phone number of each doctor you are seeing for this absence.

Cigna will ask for your permission to get your medical information. Here’s how it works:

  • After you give Cigna your claim information, you’ll be transferred to a recorded message.
  • Listen to the recording and answer “Yes” or “No” to the questions.
  • At the end of the recording, say “Yes” if you give permission “No” if you do not.
When and How to Report Time Off

FMLA Leave

You need to report your leave if you are taking time for one of the following reasons:

  • Birth of a child and care of a newborn child.
  • Placement of a child with you for adoption or foster care.
  • Care for a spouse, child or parent with a serious health condition.
  • Qualifying exigency reason(s) due to a family member’s military deployment.
  • Care of a family member who’s incurred a serious injury or illness in the line of active military duty.
  • School activities.
  • Family medical appointment.
  • Alternative state leave – for yourself or a family member. Include leaves permitted by state law for crime victims and victims of domestic violence.

Disability Leave

You need to report your leave if you are absent or expect to be absent for more than 3-7 consecutive calendar days (including weekends depending on your location’s STD waiting period) due to your:

  • Illness
  • Injury
  • Pregnancy

When Should I Call CIGNA Again?

You should call CIGNA when:

  • You are able to provide a return-to-work date
  • You will return to work sooner than originally reported
  • You will return to work later than originally reported
  • You are taking time away from work related to an intermittent FMLA leave
  • You are reporting a new leave
What happens to my benefits when I am on leave

You will be required to continue to pay your portion of benefit premiums while on a leave of absence. You will be provided with instructions and the amount for your premium payments at the start of your leave of absence.  You will be responsible to pay the total amount of your benefit premiums each pay period you are on leave beginning with the pay period you do not receive a pay check or the amount earned was not enough to cover your benefit premium deduction.  Failure to pay employee benefit premiums may result in the termination of benefit coverage as of the last date payment was received.

Go here to pay for your benefits via PayPal




All Types of Leaves Available

There are times when you may need to be away from your job for an extended period of time because of illness, family obligations or other reasons. AAA Carolinas has a wide range of leaves of absence designed to address your needs for time away from work. The types of leave available include:

Bereavement Leave

Employees may receive paid time off from work for the death of a spouse, mother, father, brother, sister, child, grandparent, grandchild, mother or father-in-law, step-parent, step-children, and step-siblings.

Please refer to your Employee Handbook for eligibility, payment and usage guidelines.

Jury Duty

AAA Carolinas grants time off to employees who are called for jury duty to meet their civic obligations.

Please refer to your Employee Handbook for eligibility, payment and usage guidelines.

Family and Medical Leave of Absence (FMLA)

Employees who have worked for AAA Carolinas for at least 12 months and 1,250 hours may be eligible for up to 12 weeks of leave under the Family and Medical Leave Act (FMLA). FMLA leaves may be taken for the following reasons:

To care for the employee’s child after birth or placement for adoption or foster care;

To care for the employee’s spouse, son, daughter, or parent with a serious health condition;

To take medical leave when the employee is unable to work because of a serious health condition; or

To take leave for qualifying exigencies arising out of the employee’s spouse, son, daughter, or parent being on active duty or called to active duty status as a member of the National Guard or Reserves in support of a contingency operation.

Apply for Leave 

Short-Term Disability (STD)

AAA Carolinas provides income replacement for eligible employees who have a non-work related illness or injury that makes them unable to work for more than 7 work days. STD is designed to allow you to focus on your recuperation. There is not any cost to employees* for the Short Term Disability program.

Short Term Disability (STD) pays 60% of your regular weekly salary (maximum of $500/week) after a 7-day waiting period, for up to 13 weeks. STD is administered by an insurance company, which makes payment directly to you.

You must use all your accrued vacation and/or PTO benefits before STD benefits begin or to satisfy the 7-day waiting period whichever is longer.

Pregnancy is a covered event. STD provides benefits for the balance of 6 weeks for a regular delivery from the date of birth; the balance of 8 weeks are provided for a C-section delivery from the date of birth.

STD runs concurrent to a leave under the Family and Medical Leave Act (FMLA).

*Please note: Employees of our Car Care and TowMark divisions are required to purchase this coverage.

Apply for STD 

Long-Term Disability (LTD)

When you suffer an illness, injury or disabling condition that prevents you from working for more than 13 weeks, AAA Carolinas offers Long-Term Disability Insurance (LTD) to provide supplemental income to allow you to focus on your recovery. LTD picks up where Short Term Disability leaves off, providing you with continuity in your income replacement.

LTD provides 50% of your regular monthly salary (maximum benefit $3,000/month) that you received before you became disabled. You can choose an optional buy-up plan**. LTD is administered by an insurance company, which makes payments directly to you.

*Please note: Employees of our Car Care and TowMark divisions are required to purchase this coverage.

** Optional buy-up coverage provides an additional 10% of coverage and increases your monthly benefit to a maximum of $7,500/month.

Personal Leave of Absence

We understand that sometimes life events happen outside of an employee’s control before they are eligible for FMLA, or after they have exhausted their FMLA time. If an employee has an urgent personal problem or a family emergency, they must immediately contact their manager AND Human Resources. Such requests will be reviewed on a case-by-case basis by Human Resources. Several factors will be considered, including, but not limited to, the reason for the leave, current business conditions, and the employee’s work record. Personal leaves must have prior approval from Human Resources and the employee’s manager.

Apply for Personal Leave 

Military Reserve Training or Active Military Service Leave

Employees who are inducted into the U.S. Armed Forces or who are reserve members of the U.S. Armed Forces or state militia groups will be granted leaves of absence for military service, training or other obligations in compliance with the state and federal laws. Employees may use accrued time-off but are not required to do so.

At the conclusion of the leave, employees generally have the right to return to the same position held prior to the leave or to positions with equivalent seniority, pay, and benefits.

Employees are requested to notify their supervisors as soon as they are aware of the military obligation. They will also be required to provide copies of the military order or appropriate notification forms.

Parental Involvement in School Activities

Any employee who is a parent, guardian, or standing in loco parentis of a school-aged child may take up to four hours of unpaid leave per year to attend or be involved at that child’s school.

Please refer to your Employee Handbook for eligibility, payment and usage guidelines.

Workers’ Compensation (WC)

Workers’ Compensation is provided and designed to protect you if you have a job-related injury or illness that occurs as a result of performing your job. If you are injured or become ill, you may be able to receive a portion of your pay, certain types of rehabilitation and reimbursement for medical expenses.

How to Apply for Workers’ Compensation

Impact on your Benefits during a Leave of Absence

Your benefits may be impacted should you need to take a leave of absence. Obtain additional information.

Important Documents