What is Case Management?
AAA Carolinas cares about the health and wellness of our team members and is making it a priority to find ways to help you improve your overall health and well-being. Through our health plan administered by Blue Cross and Blue Shield of North Carolina (BCBSNC), team members and their covered spouses who are experiencing chronic or complex medical conditions are provided the opportunity to receive one-on-one services from a Health Coach or a Case Manager at no additional cost.
If you are identified by BCBSNC as a member who could benefit from these services, a Health Coach or Case Manager will call you at the telephone number you provided when you enrolled in the health insurance plan. If the Health Coach or Case Manager cannot reach you at that telephone number after several attempts, you will receive a letter from BCBSNC stating that a Health Coach or Case Manager tried to contact you by phone. The letter will provide a phone number for you to return the call from the Health Coach or Case Manager.
If you are contacted by a Health Coach or Case Manager, either by telephone or by letter, you must participate in the health management program offered to you or you will no longer be eligible to receive the discounted medical insurance rate, for the remainder of the year your rate would be from the chart below. These requirements will be determined by Blue Cross and Blue Shield of North Carolina. All program information is confidential and all program terms comply with federal law.
Phone: 1-800-218-5295, press #, then dial extension 55547.
Hours of Operation: Monday–Thursday: 8 a.m.–7 p.m. EST Friday: 8 a.m.–5 p.m. EST